Shipping Policy
Free shipping on orders $99.90+ · $4.99 flat rate otherwise. Fully tracked, end-to-end.
How long it takes
Most orders arrive 8–13 business days after you place them. That is made up of two separate stages, and it is worth knowing which is which if you are working to a trip date:
- Dispatch — 1–3 business days. We pick, check and pack the order, and hand it to the carrier.
- Transit — 7–10 business days. The carrier moves it to you. Longer to remote destinations.
Every figure on this page is in business days and excludes weekends and public holidays. Customs can add several days on top; see below.
What it costs
- Free on orders of $99.90 and above.
- $4.99 flat on orders below that, however many items.
The exact cost for your order is shown at checkout before you pay. Every shipment is tracked end to end.
Made-to-order equipment
Some housings and ports are built by the manufacturer only once ordered, so the dispatch stage above does not apply. Where that is the case the lead time is stated on the product page, and it is in addition to the transit time.
These items ship as soon as they reach us and cannot be expedited. If you have a trip booked, tell us the date before you order and we will confirm whether it is realistic.
Where we ship
Worldwide. A small number of destinations are excluded by our carriers; if yours is one, checkout will say so rather than taking payment.
Duties, taxes and customs
Prices exclude import duties and taxes. Where these apply they are set by the destination country, charged on arrival, and payable by you. We cannot estimate them in advance, and we cannot mark shipments as gifts or under-declare their value.
Customs may open a parcel for inspection. That can add several days beyond the estimates above and is outside our control.
Tracking
You will receive a tracking number by email when the order leaves us. You can also track an order here with your order number and email address. Tracking can take up to 24 hours to show movement after dispatch, so a number that looks stuck on day one is normal.
Addresses
We ship to the address given at checkout. Check it carefully — once an order is dispatched we cannot redirect it. If you spot a mistake before dispatch, request a change straight away and we will usually catch it.
If the address is wrong and the parcel returns to us, we refund the goods but not the outbound shipping.
Delays, loss and damage
If a parcel is running well past its estimate, contact us and we will open an enquiry with the carrier. Carriers require a waiting period before declaring an item lost, and we cannot dispatch a replacement until that period has passed.
If equipment arrives damaged, photograph the outer packaging and the item before unpacking further and contact us within 48 hours. Damage in transit is straightforward to resolve when it is documented.
Split shipments
Orders combining stocked and made-to-order items ship together by default. If you need the stocked part sooner, tell us and we will split the shipment at no extra cost.
Cancelling or changing an order
Dispatch is the cut-off. Before it we can cancel, amend or redirect; after it, the order has to be handled as a return. Request an order change and it goes straight to the team that can act on it.